LITTLE THINGS SUPPORT SERVICES
Meet The
Little Things Team
Our Story
Where Little Things Began...
Little Things Support Services was founded in 2024 in the Geelong Region by Susan, Georgia and Jessica, united by a shared passion for supporting people and a strong belief that the little things can make a meaningful difference.
The business began during an unexpected period of change, when we found ourselves made redundant. Rather than allowing this experience to become a setback, we chose to see it as an opportunity to continue supporting the community we cared deeply about and to create a service built around the values we believed were important within the NDIS sector.
From the beginning, our vision was simple:
"To focus on the person, pay attention to the details and provide support that genuinely makes a difference."
We recognised that meaningful outcomes are often created through the things that may appear small - the right support worker, a familiar routine, taking the time to listen, understanding an individual's preferences, building trust or noticing when something isn't quite right.
These details matter.
Our Journey
Since its establishment, Little Things Support Services has continued to evolve and grow.
As the business has developed, the original founding team has changed, and Susan is now the sole Director and Manager of Little Things Support Services.
Today, Susan has sole responsibility for the leadership, management and day-to-day operations of LTSS, including oversight of the supports and services delivered to participants.
While the structure of the business has changed, the purpose behind Little Things Support Services remains the same:
"To provide professional, person-centred and individualised support while paying attention to the details that can make a meaningful difference ina person's life."
Our Journey has reinforced the importance of resilience, accountability, genuine relationships, and continually striving to do things well.
As LTSS continues to grow, our focus remains firmly on the people we support, the families who trust us and the professional relationships we build with those working alongside our participants.
The little things matter. And we believe getting them right can make a big difference.
As a team, we are dedicated to offering individualised assistance and creating a positive impact within the NDIS community.
Our Director
Susan Jones
Susan possesses a unique combination of skills and expertise.
She is a committed, motivated, and passionate professional with a strong desire to grow and achieve success.
Susan's considerable initiative and enthusiasm are directed towards ensuring that Little Things Support Services thrives through the services we offer and the careful attention to detail we maintain.
Susan is confident in her ability to build connections with fellow professionals, colleges, providers, participants, and their families whether they are dealing with general situations or specific, complex challenges, by delivering tailored products, services, and innovative solutions.
Susan's deep passion for customer service is vital for achieving success, stemming from her dedication to understanding the needs of participants and their families while consistently performing tasks, processes, and procedures effectively. She is prepared to go the extra mile to meet business objectives and standards.
Susan's proactive approach and excellent communication skills ensure a remarkable experience for both participants and their families, contributing to the company's continuous growth and success.
She is passionate about engaging with each family and participant, as well as her colleagues at Little Things Support Services. Establishing these connections and understanding individual needs are crucial to our success. I am eager to begin this journey and am enthusiastic about the extraordinary accomplishments and insights we will achieve throughout 2024 and beyond.
Susan's goal is to assemble a dedicated team of Support Workers who consistently deliver outstanding NDIS support, motivated by her shared commitment to excellence.
A united team focused on the common objective of creating a supportive, inclusive, and empowering environment for everyone.
With our collective skills and true dedication, we are devoted to providing exceptional service and positively impacting the lives of their participants and families.
Meet Our Team
The people behind Little Things Support Services
At Little Things Support Services, we believe that great support starts with great people. Our compassionate and dedicated team takes the time to understand each participant's strengths, goals, preferences, and individual needs.
United by
respect, compassion, trust, equality, consistency, reliability, and honesty, we believe it's the little things that make a big difference.
We build relationships, create connections, and make a difference - one little thing at a time.
