LITTLE THINGS SUPPORT SERVICES
Meet The
Little Things Team
Our Story
Where Little Things Began...
Little Things Support Services was founded in 2024 in the Geelong Region by Susan, Georgia and Jessica, united by a shared passion for supporting people and a strong belief that the little things can make a meaningful difference.
The business began during an unexpected period of change, when we found ourselves made redundant. Rather than allowing this experience to become a setback, we chose to see it as an opportunity to continue supporting the community we cared deeply about and to create a service built around the values we believed were important within the NDIS sector.
From the beginning, our vision was simple:
"To focus on the person, pay attention to the details and provide support that genuinely makes a difference."
We recognised that meaningful outcomes are often created through the things that may appear small - the right support worker, a familiar routine, taking the time to listen, understanding an individual's preferences, building trust or noticing when something isn't quite right.
These details matter.
Our Journey
Since its establishment, Little Things Support Services has continued to evolve and grow.
As the business has developed, the original founding team has changed, and Susan is now the sole Director and Manager of Little Things Support Services.
Today, Susan has sole responsibility for the leadership, management and day-to-day operations of LTSS, including oversight of the supports and services delivered to participants.
While the structure of the business has changed, the purpose behind Little Things Support Services remains the same:
"To provide professional, person-centred and individualised support while paying attention to the details that can make a meaningful difference ina person's life."
Our Journey has reinforced the importance of resilience, accountability, genuine relationships, and continually striving to do things well.
As LTSS continues to grow, our focus remains firmly on the people we support, the families who trust us and the professional relationships we build with those working alongside our participants.
The little things matter. And we believe getting them right can make a big difference.
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As a team, we are dedicated to offering individualised assistance and creating a positive impact within the NDIS community.
Our Director
Susan Jones
About Susan
The person behind Little Things Support Services
Susan is the Director and driving force behind Little Things Support Services, bringing together her professional experience, strong sense of initiative, and genuine passion for supporting people and their families.
Susan is committed to creating a service where people feel heard, respected, valued and supported. She understands that every participant and family is different, and that quality support is not about taking a one-size-fits-all approach. It is about taking the time to understand the person, listening to what matters to them, and finding practical solutions that work for their individual circumstances.
A strong believer in the importance of the little things, Susan pays close attention to the details that can make a meaningful difference to a participant's experience. From building trusted relationships and maintaining clear communication to coordinating supports and working alongside families, Support Coordinators, allied health professionals and other providers, she values collaboration and consistency.
Susan is passionate about building genuine connections with participants, families, colleagues and professionals across the community. She understands that navigating disability supports can sometimes be complex, and she strives to make the experience as clear, respectful and supportive as possible.
Building a Team That Cares
Susan's vision for Little Things Support Services is to build a dedicated team of Support Workers who share a genuine commitment to person-centred support, inclusion, independence and positive outcomes.
She believes a strong team is built on trust, communication, accountability and a shared understanding that every person we support matters. By bringing together people with different skills, experiences and strengths, Susan aims to create a supportive team environment where everyone contributes to providing quality support.
Looking Beyond the Support
For Susan, supporting someone is about more than completing a shift or a list of tasks. It is about understanding the person behind the support, recognising their strengths, respecting their choices and helping them work towards the life they want.
She is passionate about creating opportunities for participants to feel connected, included and empowered within their communities, while supporting families to feel confident that their loved one is receiving care that is respectful, reliable and genuinely person-centred.
Susan continues to lead Little Things Support Services with a focus on Respect, Compassion, Trust, Equality, Consistency, Reliability and Honesty.
Her vision is simple: to create a service where the little things are noticed, people are genuinely listened to, and every individual is supported to feel valued and empowered.
Meet Our Team
The people behind Little Things Support Services
At Little Things Support Services, we believe that great support starts with great people. Our compassionate and dedicated team takes the time to understand each participant's strengths, goals, preferences, and individual needs.
United by
respect, compassion, trust, equality, consistency, reliability, and honesty, we believe it's the little things that make a big difference.
We build relationships, create connections, and make a difference - one little thing at a time.
